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Marathon County Public Library

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How will I be notified if I have overdue items or items being held?

FAQ: How will I be notified if I have overdue items or items being held?

Answer:

two people texting on smartphones

When you sign up for a library card, you have the option to receive library notifications via email, phone (voice or text) or regular mail. 

You may adjust your notification preferences at any time using the following information:
 

  • Email alerts include (1) "Overdue Notices" (sent after items are due), (2) "Pickup Notices" (sent when items you requested are available) and (3) "Pre-Overdue Notices " (sent 2-3 days before your items are due).

    • To sign up for email alerts, contact us or ask library staff at your next visit.
    • Email alerts will come from notices@mcpl.us.
    • To opt out of phone alerts, please contact us or ask library staff at your next visit.
       
  • Phone (voice) alerts are automated phone calls that include (1) "Overdue Notices" (sent after items are due) and (2) "Pickup Notices" (sent when items you requested are available).

    • To sign up for phone alerts, please contact us or ask library staff at your next visit.
    • Phone alerts will come from 715-301-0484.
    • To renew items or request information about your library account, call 715-301-0484 and follow the prompts.
    • To opt out of phone alerts, please contact us or ask library staff at your next visit.
    • Alternatively, you may call MCPL's automated renewal service at 715-261-7209 (24/7).
       
  • Text message (SMS) alerts include (1) "Overdue Notices" (sent after items are due), (2) "Pickup Notices" (sent when items you requested are available) and (3) "Pre-Overdue Notices " (sent 2-3 days before your items are due).

    • To sign up for text alerts, text SIGNUP to 1-844-201-0052 and follow the prompts.
    • Text alerts will come from 1-844-201-0052 or 715-301-0484. 
    • To get more information about your items or renew, follow the instructions provided in the text alerts.
    • For a complete list of options, text "HELP" to 1-844-201-0052.
    • To opt out of text alerts, text "STOP" to 1-844-201-0052.
    • Note: If you sign up for text alerts, you will not receive phone alerts unless the text messages are not delivered successfully.