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Unattended Customer Policy
CHAPTER 8: Administrative
COMPUTER ID: AMPRO-59
Title: Unattended Customer Policy
Effective Date: 11-24-86
Authorized By: Library Board of Trustees
Date of Last Revision: 10-2014
All customers using the Marathon County Public Library are responsible for their own
behavior in order that the general welfare and safety of all customers is provided for.
Children under 8 or persons unable to take care of themselves may not be left unattended
or without appropriate supervision at the Library. Neither the County nor the staff of the
Marathon County Public Library will have or will assume custodial responsibility for these
unattended persons. The County and Marathon County Public Library assumes no liability
for these persons.
If a child or person unable to take care of him or herself appears to be left unattended, the
staff will try to locate the parents or legal guardian. If the staff cannot locate the parents or
legal guardians, the police will be notified.
ITEM NUMBER: 7.59 b
STATEMENT ON UNATTENDED CHILDREN
We welcome you and the child in your care to the Marathon County Public Library. For the
safety and well-being of the child, we ask that you remain within sight or sound of any child
under age 8. If the child is attending a supervised library program, we ask that you remain
available in case of any problems during the program. Groups using the meeting room are
expected to provide their own child care during meetings.
Parents are responsible for children's behavior whenever children are in the Library.
Library staff cannot assume responsibility for children's safety and behavior.
Plan to pick up older children at least 30 minutes before the Library closes. Authorities will
be contacted for any children left at the Library after closing time.
ITEM NUMBER: 7.59 c
PROCEDURE FOR STAFF IN DEALING WITH UNATTENDED CHILDREN AT THE
If it is determined that a child is lost or left unattended, a staff member should bring the
child to the desk and notify the staff member in charge. Frightened and crying children will
be comforted by a staff member who should then try to identify and locate the parents.
1. Walk around the Library with the child looking for the parent. Use the
intercom where available to page the parent.
2. When the parent is located, explain the unattended children policy and give
them the parent hand-out.
3. If the parent is not found in the building, a staff member should stay with the
child until the parent can be located. Use the telephone book, city directory,
or the children's library card registration information if necessary.
4. If the parents cannot be located in 15 minutes, the staff member should call
the police and transfer the child to their care.
5. Under no circumstances should a staff member take the child out of the
IF A CHILD HAS NOT BEEN PICKED UP AT CLOSING TIME:
1. Twenty minutes (20 minutes) before closing, try to identify any children who
may be waiting for rides. Remind them of the closing time and verify that
they have made arrangements to be picked up. Allow the telephone to be
used if children need to call parents.
2. If a child has not been picked up by closing time, the staff member in charge
of that area may wait in the front of the Library with the child for 15 minutes.
3. If the child has not been picked up after the 15 minutes, call the police to pick
up the child. You may leave a note on the library's front door telling the
parents where their child is.
LETTER TO SEND WITH CHILD TO GIVE TO PARENTS
In the interest of safety, the Marathon County Public Library asks that children under 8
years old not be left unattended in the library.
Our staff is happy to serve children of all ages, but they cannot supervise small children
while carrying out their work responsibilities.
We urge parents to remember that the Library is a public building, and it is not in the child's
best interest to be left unattended. They could wander out of the building, be hurt by doors,
steps, or other people. Older children cannot be expected to deal with small children who
are anxious, tired, or ill.
If you have any questions, please call the Library Services Manager at 715-261-7242.
Thank you for your cooperation,
(You sign your name)
- Marathon County Public Library
300 North First Street Wausau WI 54403 USA
Account Status: 715-261-7209 (24/7)