Why can't you get the ILL item I've requested?

FAQ: Why can't you get the ILL item I've requested?

Answer:

We are unable to obtain items from locations other than in WI, MN, ND, SD. Sometimes the item is in use. Sometimes the library will not lend it because it is a reference item and must be used in the library. Sometimes the library says "no" without giving a reason. Sometimes we cannot find a library that owns the requested title. Please remember that not every library that owns a particular item will lend it via interlibrary loan.